Billing and Payment Procedures
- Terms of Engagement
- Performance of Services
- Services for Related Entities
- Ownership of Files
This document is intended to explain our standard policies and procedures concerning invoices for services rendered and expenses incurred by us on your behalf, as well as our policy concerning payments to the firm. We believe that understanding such matters upfront is essential to a harmonious professional relationship.
Copies of this policy statement will be provided to exiting and prospective clients of our firm. Existing and new clients will be requested to execute engagement letters acknowledging the contents of this policy statement, setting forth the terms of our engagement in particular instances and describing the manner, if applicable, in which such terms may differ from the standard policies and procedures set forth in this statement.
It will be understood, unless otherwise agreed in writing, that services which we are asked to perform on behalf of our clients will be rendered according to these terms and conditions.
Our firm also has referral and working relationships with other lawyers, experts in particular fields, who are occasionally requested to assist in serving firm clients. The determination of the appropriate strategy is generally based on considerations of experience, expertise, time availability and billing efficiency.
The overall goal in such situations is to utilise the resources available to the firm in a manner which provides our clients with high quality, timely and cost-effective services which are commensurate with the client’s stated objectives.
This is particularly important where the client has a preconceived budgetary notion. This is one of the reasons we prefer to work with a quote for the services and indicate clearly what will be included or not in any flat-fee quote.
Since for the most part we base our fees on personnel time expended, and since our production capacity is limited by the time available to work, it is our practice to charge no less than half of the applicable hourly rate (in some cases we will indicate that we are charging the full hourly rate) plus travel expenses for any time we are required to travel out of the office. This applies to meetings out of the office (in Panama City) as well as travel to other parts of the country.
This practice is based on the assumption that most meetings will be held at our office, thereby saving the client the charges related to out of office meetings.
- original documents and materials which are furnished to us by our clients;
- original documents and materials, such as executed contracts and corporate records, which are prepared by us for our clients; and
- other documents and materials which may affect our clients’ rights or the exercise of such rights.
In the event of termination of our engagement, we will release such Client Papers only upon:
- written request and instructions from the client; and
- payment in full of all our unpaid fees and expenses.
Following the conclusion of our representation, we will keep confidential any non-public information you have supplied to us that we retain as our property. The physical file may be destroyed seven (7) years after it has been closed, in accordance with Panamanian public policy.
Client Papers still in our possession after more than seven years after the termination of our engagement may be destroyed if the client fails to request their return.
Fees, Billing & Payment Terms
- Calculating Fees
- Flat Fee Billing
- Out of Pocket Expenses
- Personal Guarantees
- Payment Terms
- Prepayments & Retainers
Under these rules, there are some minimum fee structures which are established and which we simply follow to the letter. In other aspects, the factors to be taken into account in determining the reasonableness of fees in particular instances include the following:
- the type of matter involved – whether it is a simple and routine matter or whether it is a complex, highly technical matter;
- the time and effort required;
- the expertise of the lawyers working on the matter, and whether work on the matter may be delegated to staff personnel or legal assistants;
- the amount of money involved and the results obtained;
- the likelihood that the matter will be so time-consuming that it will preclude the lawyer from taking on other cases;
- fees for similar services locally;
- the time limitations imposed by the client or by circumstances; and
- the nature and length of the lawyer’s professional relationship with the client.
Our firm assigns standard hourly rates to time-keeping personnel employed by the firm, which have been determined by taking the foregoing factors into account.
Several methods are available to our clients for determining the fees to be charged for our services in particular instances. Generally, our fees will be calculated on the basis of the time expended on the client’s matter in accordance with our hourly rates as determined in accordance with this policy statement. Alternatively, for some transactions, a fixed fee structure is available, in which case the lawyer will provide a quote for fixed fees.
In certain cases, agreements will be made in advance that our fees will be subject to a maximum and/or minimum amount.
Unless otherwise agreed in writing, it is understood that our firm has no obligation to advance any of the foregoing costs on behalf of our clients and that a pre-payment will be requested to cover all such expenses beforehand. We will require that the client make arrangements in advance to fund such expenses.
Where the matter in question will take less than two months to resolve from start to finish, we will agree to billing upon completion of the matter. However, where the completion of the matter will take longer than two months, we will arrange with the client periodic payments according to stages completed. These stages will be identified to the client in advance of commencing the matter.
Please review your bill promptly upon receipt; the billing will be deemed approved and the fees earned five (5) business days are the statement or invoice has been emailed to you the first time. Clients are expected to fully pay all invoices and statements due within 10 days of having received the same.
We reserve the right to add interest at the rate of one percent per month, compounded monthly, to all billed and unpaid balances beginning thirty days following the date upon which they were issued.
It is also understood that Gray & Co. shall be entitled to recover reasonable lawyers’ fees and expenses and court costs in connection with any efforts required to collect unpaid amounts due.
It is hoped that this will anticipate most, if not all, of the issues which will arise in connection with billing and payment procedures of our firm. Clients having general or specific questions regarding the policies and procedures set forth above are encouraged to raise those issues with the firm at their initial engagement meeting or as shortly thereafter as possible to resolve these questions.
Find our payment details here.